The Modern
Issue Interview

Magazine Practice

The Human Element at Microsoft

Speaking with Microsoft’s Sam Ladner about what it means to be a sociologist for the world’s biggest software company

In the moments before she signs on to our virtual interview, I imagine Microsoft’s Senior User Experience Researcher and Sociologist Sam Ladner hurrying out of a meeting, and sitting down at her computer, mentally preparing to have yet another conversation about the unique nature of her work. Sam is a busy woman. In addition to doing her job, she is constantly having to explain it. What exactly does a sociologist do at Microsoft?

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