In the ten months he has been at Airbnb, Judd Antin has made a lot of things happen. He has put together a team that includes everyone from customer experience specialists, to ethnographers, to survey scientists. This mixture of methods and perspectives has yielded practical results and actionable strategies that have kept Airbnb in touch with the needs and desires of its hosts and guests. This is all a part of Judd’s plan to thread the company together with robust research on every angle with every source of data available, bringing research insights to every part of Airbnb’s operations and turning feedback into products.

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